First: confirm both sides of the relationship

The Followers file and the following file must both be present in JSON form. If either is missing, request a focused export again.

Second: make sure you opened the right group

Following minus Followers answers “who does not follow me back.” Followers minus Following answers “who do I not follow back.” The two lists are not interchangeable.

outgoing only = following − followers
incoming only = followers − following

Third: verify before changing anything

Run the invented demo when the interface is in doubt. Check an important profile in Instagram because the export is a snapshot.

Send a sanitized problem description to [email protected] if the same issue remains.